Differentiation is about Service, not Data
“A long, long time ago, at least in Internet years, I wrote a piece called It’s Time For Services on The Web to Compete On More Than Data . This was almost five years ago – January of 2008. I was contemplating the rise of Facebook and the social graph, and Google’s nascent response. In the post I argued that Facebook should let us all take our social graph wherever we want, because the company will win not on locking us in, but in servicing us better than anyone else.
Oh, how utopian that all sounds. Now, pretty much every major Internet player is scrambling to lock us into a cloud commit conundrum . Even Twitter, in certain ways – it wants content viewed on its platform, not others’.
Again, imagine a world where coming and going as a consumer was a given, a right. Imagine that when I left Apple’s iPhone for Google’s Nexus 4, all my iTunes purchases followed me (and yes, I mean apps too). Is that too much to ask for? Really? Then you must not be an entrepreneur, because this kind of lock-in is ripe for disruption.
Five years ago, I predicted that Facebook would fail if it insisted on locking our social graph into its service: With one move, Facebook can change the face (sorry) of this debate by making it falling-down easy to export your social graph. And I predict that it will. Why? Because I think in the end, Facebook will win based on the services it provides for that data. Set the data free, and it will come back to roost wherever it’s best used. And if Facebook doesn’t win that race, well, it’ll lose over time anyway.
Time is ticking. It won’t be this year, it won’t be next. But the day will come when differentiation is based on service, not data lock in.”